Privacy Policy

Introduction

Modern City Hospital ("Hospital", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our hospital.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details, date of birth, Emirates ID, passport details
• Medical Information: Health history, diagnoses, treatment records, test results
• Insurance Information: Insurance provider, policy number, coverage details
• Financial Information: Payment details, billing records
• Website Usage: IP address, browser type, pages visited, cookies

How We Use Your Information

We use the information we collect to:

• Provide medical care and treatment
• Process appointments and registrations
• Bill for services and process insurance claims
• Communicate with you about your health and our services
• Improve our services and patient experience
• Comply with legal and regulatory requirements
• Send health reminders and promotional communications (with consent)

Data Sharing & Disclosure

We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for claims processing
• Government authorities as required by law
• Third-party service providers who assist our operations
• Laboratory and diagnostic partners

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure storage, and regular security assessments.

Your Rights

You have the right to:

• Access your personal and medical information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where applicable
• File a complaint with relevant authorities

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.

Data Retention

We retain your personal and medical information for the period required by applicable healthcare regulations and laws. Medical records are typically retained for a minimum period as mandated by the Dubai Health Authority.

Children's Privacy

We collect children's information only for healthcare purposes with parental or guardian consent. Parents and guardians have the right to access, modify, or delete their children's information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer: